Refund & Return Policy

  • At The London Gift Company, we are committed to offering a smooth and satisfying shopping experience by providing products that reflect the highest standards of craftsmanship and design. Many of our items are handmade or feature a vintage/distressed finish, which may include natural imperfections such as joints, cracks, or peeling paint. These characteristics are intentional and enhance the charm and authenticity of each product. We encourage you to carefully review all product details before making a purchase.

ORDER CANCELLATION POLICY

    • Once an order has been successfully placed on our website, it is immediately transferred to our processing and fulfillment system. Accordingly, we do not accept cancellations for any orders after they have been created.

    • We request customers to carefully review all product details, quantities, customisations (if applicable), and shipping information prior to completing the purchase. This ensures accuracy and helps us maintain the efficiency and quality standards of our fulfilment process.

    • Should you require any urgent modification, you may contact our customer support team within 1 hour of placing an order for urgent changes; after 1 hour, we cannot guarantee changes. While we will make every effort to assist, please note that changes cannot be guaranteed once the order has entered processing.

    • By proceeding with a purchase on our website, you acknowledge and agree to the terms of this Order Cancellation Policy.

    RETURNS & EXCHANGES

    • We do not offer returns or exchanges for items that are delivered as per the specifications of the order placed.

    • Returns are only accepted if a different product is delivered or has been damaged in transit. In such cases, we will either issue a full refund or replace the item.

    • Return requests must be raised within 24 hours of receiving the product.

    • Once your return request is approved, the item will be collected by our courier partner. Kindly ensure the product is placed in its original packaging, including all accessories and protective materials, to enable a smooth pickup and inspection.

    DAMAGED / DEFECTIVE / INCORRECT ITEMS

    • Please inspect the shipment externally upon delivery to confirm the correct items and check for any visible damage.

    • We strongly recommend recording a clear unboxing video for verification purposes.

    • In case of damage, missing parts, or incorrect items, please email us at thelondongiftcompany@gmail.com within 24 hours of delivery. Be sure to include your order number, tracking details, and clear photos/videos showing the issue.

    • Returned products must be packed securely in their original packaging.

    REFUNDS

    • Each refund request is evaluated on a case-by-case basis to ensure a fair and prompt resolution.

    • Approved returns will be refunded via the original mode of payment.

    • Return shipping charges are the customer's responsibility unless the item was damaged in transit or delivered incorrectly.

    • Refunds for eligible cases will be initiated within 2-3 days of verification.

    IMPORTANT INFORMATION

    • Products purchased under promotions, discounts, or special offers are non-exchangeable.

    • Cash refunds are not provided.

    MODIFICATION OF TERMS

    The London Gift Company reserves the right to update or modify this policy at any time without prior notice. Any continued use of our services implies acceptance of these changes. All policy decisions are at the sole discretion of The London Gift Company management.